FAQ – Frequently Asked Questions
Discover the answers to the questions our visitors ask most often.
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What exactly do you mean by a "luxury tour"?
Our exclusive luxury tours through Switzerland follow VIP standards and create memories that last a lifetime. They’re personal, unique, and unforgettable. For us, luxury means:
- Private luxury tours for 1 to 4 individuals, family and friends up to 10 people
- Swiss native Brigitte Heller is your personal Tour Guide through your entire luxury journey
- Selected TOP destinations and hiddem “gems” attractions away from tourist crowds
- Several excursion options available daily
- Visits to special places often known only to insiders
- Chauffeured in a comfortable private car
- Overnight stays in luxury hotels or unique first-class hotels and castles
- Simultaneous private guidance in German, English, and French
- Flexible departure dates
- 24/7 round-the-clock support
- Bad weather options
- Daily adjustment to individual preferences
Brigitte Heller personally designed and traveled the routes, making sure they include the best attractions from different parts of Switzerland. She grew up in Switzerland and knows the country, its landscapes, traditions, food, culture, and art inside and out. Her love and passion for her beautiful homeland have been a part of her since childhood.
What sets you apart from other travel providers?
We create highly personalized private tours, where every guest has the chance to shape their journey to match their own preferences. We offer private tours exclusively for solo travelers, couples, families, and friends, with the flexibility to choose your own travel dates.
From start to finish, you’ll be accompanied by Brigitte Heller herself. As a lifelong Swiss native, she knows the country inside out and frequently visits the destinations. In your small, private group, Brigitte can guide you in German, English, or French, ensuring a smooth, personalized experience.
For us, trust and personal connection are everything. That’s why, during the planning process, you’ll get to know us through personal video chats—an approach that’s uniquely offered by Brigitte Heller and sets us apart from any other travel organizer.
What hotels do you choose?
We select accommodations in 5-star luxury hotels and remarkable first-class properties, each with unique views, stunning locations, or even castle-like settings. With her experience as a former hotel director, Brigitte Heller knows what it takes to find truly exceptional hotels. She has personally visited and inspected each one, ensuring that every room provides the highest level of comfort and elegance.
Where does the travel organization by Switzerland-Highlights.com begin and end?
Your incredible journey starts at Zurich-Kloten Airport, but we can also welcome you at Basel-Mulhouse or Geneva-Cointrin, or even at any private airfield in Switzerland (or any place you are located). We’re there for you the moment you pick up your luggage and step into the arrivals hall. Just look for us with a sign bearing your name, ready to greet you with a warm smile and help you kick off your adventure in style!
Are meals included in the itinerary?
Breakfast is included every day, setting the perfect tone for your adventures! While lunch, dinner, and snacks aren’t included, we’ll recommend amazing restaurants tailored to your tastes and take care of the reservations for you. If you’re in the mood for Michelin-starred or gourmet dining, we’ll ensure those special experiences are booked in advance, allowing you to savor every moment.
What types of vehicles do you use?
We use comfortable, safe, and air-conditioned private vehicles. For a family or a larger group with friends, we have minivans, travel buses, or SUVs available. Please inform us urgently about the number and size of both large and small suitcases you will be bringing (provide dimensions for length, width, and height). We need this information after the final booking as we must pre-order the appropriate vehicle.
What is the best time to travel?
The months from May to October are the best travel months for our luxury trips. These early summer, summer, and autumn months offer the best weather and temperatures. Daytime temperatures in the country range between 20 and 30 degrees Celsius, and it is cooler in the mountains. The cold winter months from December to March are dedicated to snow sports and winter destinations.
How long in advance should I plan and book my trip?
Once you have decided for a trip with us, please send us your booking inquiry. Brigitte Heller guides the trips herself, so the first bookings have priority.
What travel documents will I receive after booking a trip?
Once you have definitively booked the trip, we will send you a confirmation of reservation. After receiving your deposit, we will book all hotels, special trains, etc. Following that, we will provide you with a detailed confirmed travel itinerary, including hotels and services from third parties such as special trains.
Who conducts the trip if Brigitte Heller is unable to do it?
If Brigitte Heller is unable to act as the tour guide, only professionals whom Brigitte Heller has known for decades and fully trusts will be deployed. They, too, have grown up in Switzerland and are well-acquainted with the country, its landscapes, local traditions and customs, Swiss cuisine, culture, art, etc. They also bring a lot of joy, passion, and love for beautiful Switzerland.
What happens if I have a health emergency?
We have completed a Basic Life Support (BLS) and Automated External Defibrillator (AED) course. In case of an emergency, we are capable of providing first aid with our own first aid kit and immediately calling the Swiss emergency medical service at phone number 144. The resulting costs will be charged separately by the service providers to your credit card.
How is the medical care in Switzerland?
Medical care in Switzerland is among the very best in the world. The Swiss emergency medical service number 144 is accessible 24 hours a day and can be on-site immediately at any time. In less accessible locations and in the mountains, the REGA Swiss Air-Rescue service can be reached at any time through the emergency number 1414. The resulting costs will be charged separately by the service providers to your credit card.
Do I need travel insurance?
We strongly recommend obtaining comprehensive travel insurance (including travel delay, trip cancellation, trip interruption, and baggage insurance) as soon as a trip is booked. If you do not have travel insurance and are unable to start or complete your tour for any reason, you will lose the entire amount you paid for your trip. ALL INSURANCES are your responsibility and must be arranged by yourself. Switzerland-Highlights.com assumes NO responsibility for this and CANNOT be held liable.
Do I need health, accident, and emergency evacuation insurance?
We strongly recommend obtaining comprehensive health, accident, and emergency evacuation insurance from a provider that will fly you to the hospital of your choice or back to your home country. ALL INSURANCES are your responsibility and must be arranged by yourself. Switzerland-Highlights.com assumes NO responsibility for this and CANNOT be held liable.
What are the booking conditions/payment terms?
Upon definitive booking, a 20% deposit of the total trip cost is due. The final payment of 100% of the entire trip cost is due 90 days before the start of the journey. Payment is via bank transfer (credit cards are not accepted).
What are the cancellation conditions?
In the event of a cancellation after the definitive booking, there is no refund of the 20% deposit. This serves to cover the costs already incurred, cancellation fees for third-party services, etc. Cancellations between 90 and 31 days before the start of the journey: 50% refund. Cancellations 30 days or less before the departure date: No refund. A cancellation must be sent by email to mail@switzerland-highlights.com. The cancellation is only valid if confirmed by us.
Are discounts granted for the trips?
No, discounts are not granted for the trips. Our prices are net and apply to private individuals and travel agents.
What travel documents do I need for entry into Switzerland?
All participants must have a passport valid for six months from the date of their arrival in Switzerland.
How safe is Switzerland?
Switzerland is known for being one of the safest countries in the world. With its stable political environment, high level of prosperity, and strong social security for everyone, crime rates are very low.
What kind of power plug is used in Switzerland?
In Switzerland, the standard voltage is 230 volts at a frequency of 50 Hertz. The plug is Type J standard, specific to Switzerland. This plug type has three round pins arranged in a triangular formation. It is advisable to bring a suitable adapter if you plan to use electronic devices from other countries in Switzerland.
What payment methods are accepted while traveling in Switzerland?
In Switzerland, the currency is CHF (Swiss Francs). In popular tourist areas, you’ll find that cash (CHF, Euro, USD) and credit cards are widely accepted, making your experience more convenient. However, to ensure a seamless adventure, we recommend exchanging your home currency for CHF in advance, so you can fully enjoy everything this beautiful country has to offer!
If you have any more questions, just let us know! We’re here to help and would love to hear from you! If so, please contact us here.
Luxury Switzerland Tours
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